Hey, this is Quin here host of chairbornecommandos.com. If you’re listening to this audio clip, there’s probably a good chance you’re in the market for a PVC patch and you still may be on the fence about selecting a good manufacturer. If you want to save yourself a massive headache, just stop the tape and place your order with flexsystems.com. But if you’re still curious, keep listening because I’m going to share with you my experience in dealing with those other guys in getting a PVC patch manufactured and also tell you about how I had to trash the entire first order of patches. It was a complete mulligan, a nightmare and one that could have easily been avoided had I found Flex systems sooner.
How it all started.
So my quest for a PVC patch, it started out innocent enough. Just like you, I hit the internet, I started doing research. After spending a decent amount of time online, I quickly realized that there were very few, almost no companies that were US-based that were willing to do small batch PVC orders, virtually non-existent. All the companies, even the ones locally would broker their transactions to Asia. They just didn’t want to do a small batch order for whatever reason. So reluctantly, I’m between a rock and a hard spot and I said to myself, “You know what? Just do it. Just go through with it.” Plenty of companies deal with sources based out of Asia. How bad can it be, right?
So I eventually select this company that on paper they look pretty good. We get all the details worked out. They want a 50% deposit on the order upfront, and then they want 50% payment once everything is completed, and this is before delivery. So ultimately, I’m counting on them to send me emails and pictures of the product so that I’m not virtually buying blind. So everything gets going. It starts off pretty well. Then after I make my upfront payment, the lines of communication start to breakdown. The emails start getting further and further apart. It looked like they were hitting their deadlines, but at the same token, I really wasn’t getting much feedback on the process.
Time to pay up…where’s my samples?
Once we got to the point in time where they were asking me to cash them out for shipment, they would not send back any pictures of the product. They virtually wanted me to pay for it blind. Obviously, they were hiding something. Finally, I got some pictures sent over after 15 or 20 emails of just constant prodding, and what I saw were massive defects in the materials. Stitching was very bad. The actual detail, the impressions of the molds, it just wasn’t there, and there were all kinds of irregularities in the material. To make a long story short, I virtually had to eat my deposit. I had the 86, the entire order, and that was that.
Defective Chinese PVC patches shown below. (Click to enlarge)
So this whole process from finding the manufacturer to the point in time where I canceled out, that was about three and a half, four months. After I canceled out on this Asian manufacturer, I had virtually given up. I figured it would take a while before I would find somebody, and I didn’t expect to be in the patch business anytime soon.
Life gets easy after I found Flexsystems
Well lucky for me, I host a military Talk Radio show and I’ve got plenty of people in my audience that listen and I got a tip from a listener. I think they were actually based out of San Diego, California, which is where Flexsystems is located. Ultimately, they sent me an email telling me to check these guys out. Early on, my expectations, now they weren’t very high to say the least. I’d had a bad experience and I just really didn’t want to deal with it. But lucky for me, something was telling me I’ve got to investigate these guys, and I did. As soon as I got Flexsystems on the phone, it was like the parting of the skies, rainbows. I’m telling you, everything started to work like it was supposed to. The customer service, they’re on their A-game. I sent over my artwork, their design team quickly went to work. They sent me a proof right back and every step of the process, there was a check in the balance so that I could make sure I was getting exactly what I wanted before we actually finished out the product.
Dianne is the owner over there. I talked to her a couple of times over the phone. I mean, everybody just really cared about what we were doing. And let’s face it, if you’re going to put out a patch or you’re going to use this for your marketing material or whatever, it ends up being there’s a certain expectation that you have as the owner. If you’re working at a company or even if you’re doing it for a military unit or whatever, you want the patch to represent your team, your company, your brand. There’s a lot on the line here, and Flexsystems, they get that.
All I can tell you is that the final product that they delivered for us, and there should be pages on the website where you’re hearing this, were amazing. The detail, the clarity, the razor sharpness of the colors and the lines, really, really good. As a military news Talk Radio host, I can tell you I come across plenty of patches. It’s just a part of our culture. All the military units out there, everybody is sporting a patch of some sort and I can honestly say with as many patches that I’ve seen, I don’t think Flexsystems has an equal. I really think they’re the best out there. I’m happy to say that them being an American-based manufacturer just makes it that much sweeter.
So no doubt, Flexsystems is getting all my business from this point forward. Just don’t tell Diane that, she might raise the prices on me. But they’re going to be my go-to company from this point forward. Full disclosure, they didn’t ask me to do this endorsement. This is my testimonial. This is something that I wanted to do. Because if you’re on the fence or just wondering, don’t be. Flexsystems will hook you guys up. They’re fantastic. Put that order in and make it happen.